Responsibilities:
• Provide helpdesk support and resolve problems raised by customers
• Respond quickly and effectively to inquiries sent to helpdesk
• Work on QA testing scenarios
• Create simple sample or steps to reproduce issues when submitting problems to developer
• Help to install software on workstations and servers, when needed.
Requirements:
• Candidate must posses at least a Diploma, Bachelor’s Degree, Engineering (Computer/Telecommunication) or equivalent with minimum GPA of 2.8.
• At least 1 year(s) of working experience in the related field is required for this position.
• Good communication skill, able to pinpoint support issues effectively and straight forward.
• Familiar with SQL Server or MySQL
• Knowledge in PHP/ASP.NET technology is an advantage.
